Your on-time shipping is our priority. We work with major official US shipping companies such as USPS, UPS, FedEx, to provide reliable and secure shipping services for our customers. Once your order is confirmed our team completes handling and shipping initiation within 2 days. The delivery to your address depends on your state location and the logistics of the shipping companies, which may take 3 to 4 business days to deliver to your address.
We love our customers and want to serve you as best we can. We also believe in the quality and design benefits of our product and stand by them. As such we aim to be as transparent, affordable and fair as possible with the Terms and Conditions (“T&C’s”) and our returns, exchanges and refunds policy upon which we sell and supply our products (“Products”) listed on this website (“Website”) to you.
Quality Manufacturing Guarantee
We offer quality guarantee on all our products. In case any manufacturing defect occurs, we will replace your defected Ergo Grip free of charge up to one year and your Smart Swab up to 30 days.
We also would like to give you the opportunity to see and try the product with a week trial and the option to return it if it’s not suited to you, however, to do this we cannot absorb the cost of freight.
Equally the ‘spirit’ of this opportunity to return the product is that it’s returned to us in saleable condition, the same way you’d try something on in a brick and mortar store and choose not to purchase it.
You are entitled to cancel your order so long as we receive a written notice within 7 days from the day you receive it, so we can get back to you with your return instruction.
Your refund will be considered on return receipt of the Products:
- Where the order was canceled after receipt, that the Products are in the same condition as you received them, undamaged, unstained, not tampered with or altered in any way, and put back in their original packaging. This means you ‘tried’ them briefly.
- Your refund will not include any processing, exporting, shipping or postage charges, fees and duties already paid.
- Sale items: Only regular priced items can be refunded. unfortunately, special sales items or discounted items can not be refunded.
In order to claim a refund or replacement item please send us a cancellation notice and reason for cancellation as soon as you become aware of a problem within 7 days after receipt of the product by email to support@NDproducts.com
We will check in any returned Products and will notify you about your refund or replacement item via email within a reasonable period of time.
Your refund will be processed, and a credit will be applied to your original method of payment. On average it may take between 5 to 10 business days to process.
On receipt of your cancellation, we will provide details of where you may return the Products depending on your state/location and our logistics.
We reserve the right to send exchanges or replacements to you via any means deemed suitable, and in the most affordable way possible, including but not limited to FedEx, UPS and US Postal services.
We want all our customers to have a happy experience purchasing from us and will strive to accommodate your needs at every step of the process.