We love our customers and want to serve you as best we can. We also believe in the quality and design benefits of our product and stand by them. As such we aim to be as transparent, affordable and fair as possible with the Terms and Conditions and our returns, exchanges and refunds policy upon which we sell and supply our products (“Products”) listed on this website (“Website”) to you. Once your refund request and your return have received in our warehouse, our team will process your refund within 3 business days.
Refunds typically reflect in your account within 5 business days. ND Products will not be responsible for loss or damage of return shipments. A refund will be issued to your original form of payment for the full purchase price (excluding shipping charges and any separate fees). Refunds will be made to your original form of payment.
- All returned products must be undamaged, unstained, not tampered with or altered, and in original product packaging with all parts.
- Please email your refund request including your information and the order number to nami@NDproducts.com
- On the receipt of your replacement or cancellation request, we will provide you with the return address.